If for any reason you are not satisfied with your purchase, simply return the item to us with a copy of the original invoice within 30 days of receipt, and we will refund your money, credit card account, or send replacement merchandise. The choice is up to you. Custom items such as nametags, Large certificates, and business cards are exempt from this return policy unless they are damaged. Apparel that has been worn is not returnable. Items may be subject to to a restocking fee of 25% after 30 days at the discretion of the NSSAR.