Common Questions On Our Store

Orders are typically processed in the order they are received. Please allow sufficient time for your order to be properly processed prior to a meeting date, if those items are required for that meeting. If in doubt, add an extra week. When you have a deadline, please include a date with the order to aid in expediting. While we do attempt to be as prompt as possible, unexpected events at Headquarters may delay our ability to process all orders as quickly as we would like.

Overnight and second-day shipping delivery service may be available upon request at an additional cost. Call us for the details.

Most orders ship via USPS but please also list a street address if your order may ship UPS as UPS will not deliver to a PO Box. Orders on the West Coast and weighing more that 5 pounds typically are shipped UPS.

The carton should be inspected for damage before signing for delivery. When there is damage or distortion of any kind, write "Damaged Carton" on all delivery receipts before signing. Do not discard damaged cartons as they must be held for inspection purposes.

If for any reason you are not satisfied with your purchase, simply return the item to us with a copy of the original invoice within 30 days of receipt, and we will refund your money, credit card account, or send replacement merchandise. The choice is up to you. Custom items such as nametags, Large certificates, and business cards are exempt from this return policy unless they are damaged. Apparel that has been worn is not returnable. Items may be subject to to a restocking fee of 20% after 30 days at the discretion of the NSSAR.

If you receive a package via United Parcel Service (UPS) that is damaged, immediately notify your local UPS customer service for advice. If you receive a damaged package shipped by the U.S. Postal Service notify your local Postmaster immediately. Have the postmaster acknowledge the report in writing, return the damaged item with a letter of explanation, the Postmasters reports, and a copy of your invoice.

Do you have suggestions for new products or feedback on existing products? We'd love to hear it! Please email our Director of Merchandise, Susan, at sgriffin@sar.org